Why does Ohmvapers use age verification?

When shopping in our online store, age verification may be required. This helps us make sure that our products are only supplied to adults.

The verification is usually required only once. Once your customer account has been successfully confirmed, you should normally not have to complete the full verification process again for future orders, provided our system recognises your account and no technical or account-related changes require another check.

Why is age verification required?

In Switzerland, e-cigarettes, liquids, nicotine products and related items are subject to clear youth protection rules. These products must not be supplied to minors. For online retail, this means that the age of the person placing the order must be checked reliably.

Online sales require a reliable age check to prevent minors from gaining access. That is why we use age verification in our online store to support legal youth protection requirements while keeping online ordering available for adult customers.

Do I need to verify my age for every order?

No. At Ohmvapers, age verification is usually intended as a one-time check. After successful verification, your customer account is confirmed accordingly. For later orders, the check should normally not be required again, provided your account is recognised correctly and no technical or account-related changes make another verification necessary.

When will age verification appear?

Age verification may appear when shopping in the online store, especially if your customer account has not yet been confirmed. Simply follow the steps shown on the screen. Once the check has been completed, you can continue your order as usual.

What happens if verification does not work?

If age verification cannot be completed, please contact us via our contact form or directly through the chat window. We will review the case and help you personally.

Please note that we can only process orders once the legally required age check has been completed successfully.

Why are we taking this step?

Youth protection is an important part of responsible retail in the vape sector. As a Swiss vape shop, we want to make sure that our products are only supplied to adults. Age verification helps us implement this requirement properly for online retail and youth protection.

What does this mean for you?

For adult customers, only very little changes: the check is usually completed once, the process is clearly guided, and after successful confirmation you can continue ordering online as usual.

We understand that an additional verification step may feel unfamiliar at first. At the same time, age verification supports a clear, youth-protection-compliant and responsible shopping experience in our online store.

In short

• Age verification supports youth protection.
• It is generally required only once, provided our system recognises the customer account.
• After successful verification, your customer account remains confirmed where technically intended.
• Orders can only be processed after the required age check has been completed.
• If something does not work during verification, contact us via our contact form or directly through the chat window – we will be happy to help.

Frequently asked questions about age verification

Is age verification required at Ohmvapers?

Yes. For the online sale of e-cigarettes, liquids, nicotine products and related items, a reliable age check is required. This helps us make sure that our products are only supplied to adults.

Do I need to complete age verification more than once?

Usually not. Age verification is generally intended as a one-time check. After successful confirmation, your customer account remains verified, provided it is recognised correctly and no further check is required.

Can I order without age verification?

No. Orders can only be processed once the required age check has been completed successfully.

What happens to my data?

Age verification is used only to check that you are an adult. Please refer to the information shown during the respective verification process.

What can I do if verification does not work?

If something does not work during verification, please contact us via our contact form or directly through the chat window. We will be happy to help.

Questions about age verification?

If you have any questions about the age check or your order, please contact us via our contact form or directly through the chat window. We will be happy to help.

Ohmvapers
Vape Shop St. Margrethen & online store Switzerland